The central government in collaboration with the State Bank of India is working towards developing an integrated pension portal to provide seamless services to pensioners.
A two day banker’s awareness programme was organised by the Department of Pension & Pensioners’ Welfare (DOPPW) for officers of State Bank of India that concluded on Tuesday. At the event, it was decided that immediate efforts are needed for creation of Integrated Pension Portal by linking DoPPW and SBI existing portals to provide seamless services to pensioners.
A team of officers from DoPPW took sessions on pension policy reforms & digitization regarding disbursement of pension to central government pensioners, with the objective of updating the field functionaries of State Bank of India, the Ministry of Personnel, Public Grievances & Pensions said in a statement.
Special sessions were organized on income tax matters related to pensioners as well as digital means of submitting the annual life certificates.
Chief Controller (Pension), CPAO shared the reasons which are a cause for pensioner’s grievances and suggested actions which may be taken by the bank for redressal.
Face authentication technology for Digital Life Certificate may be advertised extensively by banks, the statement said.
The Department of Pension & Pensioners’ Welfare will take policy initiatives to address issues faced by field officials and pensioners.
"Digital life certificate and face authentication technology would be a game changer for pensioners and banks in submission of life certificates. These awareness programs would serves as huge capacity building exercise for bank officials," the ministry said.
This programme was the first in a series of awareness programs for Central Pension Processing Centers and field functionaries handling pension related work in various bank. It is expected that through these programs, the objective of enhancing ‘Ease of Living’ of pensioners will be achieved to a great extent.
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